FAQ
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: In what currency are your store prices listed?
A: Our store prices are in Euro, or in your country's currency if you select the country on the bar above.
Q: Do you have physical stores or only an online shop?
A: We do not have any physical stores yet. We only sell online for now.
Q: Do you ship internationally?
A: Yes, we ship to almost every country in the world.
* International orders are subject to import taxes, duties, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific fees will be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the package recipient. Your local carrier may be able to provide information on accepted payment methods for duties, taxes, and other fees collected upon delivery.
Q: Do we need to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship products from?
A: We ship from our warehouse in Belgium. We work directly with reliable suppliers in South Korea and their warehouse based in Hong Kong. This allows us to pass our savings directly to our customers and provide them with exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long does it take for my product to be shipped?
A: It takes 2 to 5 business days for your product to ship if it is in stock, and 5 to 8 days if it is not in stock. Sometimes during holiday periods, suppliers themselves may delay delivery due to high demand for certain viral products.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery can take between 7 and 30 days. Rest assured, we will send you your tracking number as soon as the product is shipped.
Q: How can I return and replace my item?
A: We strongly believe in the quality of our products. That's why we offer a 30-day risk-free money-back guarantee (excluding return shipping costs).
If for any reason you are not satisfied with your product, simply send it back to us and we will refund or exchange your product (the decision is yours), up to 14 days, no questions asked.
Please contact us by email at (email) first and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange shipping costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any return sent to us without prior contact with our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please try checking your spam or trash folder as it may also be there.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by going to the "Contact Us" page, via the chat box at the bottom of the page directly.
Q: What if I still need help?
A: That's what we're here for. Please send us a message by going to the "Contact Us" page.
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
Q: In what currency are your store prices listed?
A: Our store prices are in Euro, or in your country's currency if you select the country on the bar above.
Q: Do you have physical stores or only an online shop?
A: We do not have any physical stores yet. We only sell online for now.
Q: Do you ship internationally?
A: Yes, we ship to almost every country in the world.
* International orders are subject to import taxes, duties, and customs fees, which are applied once your shipment reaches the destination country. We cannot predict what your specific fees will be. For more information on your country's customs policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the package recipient. Your local carrier may be able to provide information on accepted payment methods for duties, taxes, and other fees collected upon delivery.
Q: Do we need to sign for the shipment?
A: You do not need to sign for the shipment.
Q: Where do you ship products from?
A: We ship from our warehouse in Belgium. We work directly with reliable suppliers in South Korea and their warehouse based in Hong Kong. This allows us to pass our savings directly to our customers and provide them with exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the best quality and sustainable practices.
Q: How long does it take for my product to be shipped?
A: It takes 2 to 5 business days for your product to ship if it is in stock, and 5 to 8 days if it is not in stock. Sometimes during holiday periods, suppliers themselves may delay delivery due to high demand for certain viral products.
Q: What is the estimated delivery date (ETA)?
A: Depending on your location, delivery can take between 7 and 30 days. Rest assured, we will send you your tracking number as soon as the product is shipped.
Q: How can I return and replace my item?
A: We strongly believe in the quality of our products. That's why we offer a 30-day risk-free money-back guarantee (excluding return shipping costs).
If for any reason you are not satisfied with your product, simply send it back to us and we will refund or exchange your product (the decision is yours), up to 14 days, no questions asked.
Please contact us by email at (email) first and we will provide you with the appropriate return address.
⚠️ Please note that return/exchange shipping costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any return sent to us without prior contact with our customer service will not be accepted.
Q: Where is my order confirmation?
A: The order confirmation email is sent to your email within 24 hours of payment. Please try checking your spam or trash folder as it may also be there.
Q: What happens if I want to cancel my order?
A: Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please send us a message by going to the "Contact Us" page, via the chat box at the bottom of the page directly.
Q: What if I still need help?
A: That's what we're here for. Please send us a message by going to the "Contact Us" page.