Refund Policy
My Korean Beauty ships your orders with care, 5 days a week from Monday to Friday.
โฑ Preparation 3-15 business days
๐ Delivery 2-3 days (Zone 1)
๐ Free from โฌ60 (Zone 1)
Zone 1 โ Standard delivery ยท Free from โฌ60
| Country | Delivery | Free from |
|---|---|---|
| ๐ง๐ช Belgium Zone 1 | โฌ5.95 | โฌ60 |
| ๐ซ๐ท France Zone 1 | โฌ5.95 | โฌ60 |
| ๐ณ๐ฑ Netherlands Zone 1 | โฌ5.95 | โฌ60 |
| ๐ฑ๐บ Luxembourg Zone 1 | โฌ5.95 | โฌ60 |
| ๐ฉ๐ช Germany Zone 1 | โฌ5.95 | โฌ60 |
| ๐ฆ๐น Austria Zone 1 | โฌ5.95 | โฌ60 |
| ๐ฉ๐ฐ Denmark Zone 1 | โฌ5.95 | โฌ60 |
Zone 2 โ Remote Europe ยท Free from โฌ89
| Country | Delivery | Free from |
|---|---|---|
| ๐ช๐ธ Spain Zone 2 | โฌ9.95 | โฌ89 |
| ๐ฎ๐น Italy Zone 2 | โฌ9.95 | โฌ89 |
| ๐ต๐น Portugal Zone 2 | โฌ9.95 | โฌ89 |
| ๐ธ๐ช Sweden Zone 2 | โฌ9.95 | โฌ89 |
| ๐ฎ๐ช Ireland Zone 2 | โฌ9.95 | โฌ89 |
| ๐ต๐ฑ Poland Zone 2 | โฌ9.95 | โฌ89 |
| ๐จ๐ฟ Czech Rep. Zone 2 | โฌ9.95 | โฌ89 |
| ๐ท๐ด Romania Zone 2 | โฌ9.95 | โฌ89 |
| ๐ญ๐บ Hungary Zone 2 | โฌ9.95 | โฌ89 |
| ๐ฌ๐ท Greece Zone 2 | โฌ9.95 | โฌ89 |
| ๐ง๐ฌ Bulgaria Zone 2 | โฌ9.95 | โฌ89 |
| ๐ญ๐ท Croatia Zone 2 | โฌ9.95 | โฌ89 |
| ๐ธ๐ฐ Slovakia Zone 2 | โฌ9.95 | โฌ89 |
| ๐ซ๐ฎ Finland Zone 2 | โฌ9.95 | โฌ89 |
| ๐ฑ๐น Lithuania Zone 2 | โฌ9.95 | โฌ89 |
| ๐ฑ๐ป Latvia Zone 2 | โฌ9.95 | โฌ89 |
| ๐ช๐ช Estonia Zone 2 | โฌ9.95 | โฌ89 |
| ๐จ๐พ Cyprus Zone 2 | โฌ9.95 | โฌ89 |
| ๐ฒ๐น Malta Zone 2 | โฌ9.95 | โฌ89 |
United Kingdom ยท Free from โฌ65
| Country | Delivery | Free from |
|---|---|---|
| ๐ฌ๐ง United Kingdom UK | โฌ18.50 | โฌ65 |
Morocco โ Two options ยท Free from โฌ95
| Option | Delivery | Free from |
|---|---|---|
| ๐ฒ๐ฆ Morocco โ Standard Morocco | โฌ15.99 | โฌ95 |
| ๐ฒ๐ฆ Morocco โ Express Morocco | โฌ22.00 | โฌ95 |
United States, Canada, Australia ยท Free from โฌ89
| Country | Delivery | Free from |
|---|---|---|
| ๐บ๐ธ United States Intl. | โฌ24.95 | โฌ89 |
| ๐จ๐ฆ Canada Intl. | โฌ24.95 | โฌ89 |
| ๐ฆ๐บ Australia Intl. | โฌ24.95 | โฌ89 |
Our partner carriers
๐ GLS
๐ DPD
๐ bpost
๐ UPS
๐ DHL
The carrier is selected automatically based on your delivery country and availability at the time of shipment.
Preparation time
Your orders are generally prepared within 3 to 5 business days. For products being restocked, preparation can exceptionally take up to 15 business days.
Shipping time
Zone 1 (BE, FR, NL, LU, DE, AT, DK)2 to 3 business days
Zone 2 (rest of Europe)4 to 10 business days
United Kingdom6 to 9 business days
Morocco โ Express7 to 16 business days
Morocco โ Standard20 to 25 business days
United States, Canada, Australia8 to 25 business days
Order tracking
Confirmation emailImmediately after ordering
Email with tracking numberOnce the package is shipped
Real-time trackingVia the link received by email
Accepted payment methods
๐ณ Visa
๐ณ Mastercard
๐ณ PayPal
๐ฑ Apple Pay
๐ฑ Google Pay
๐ Shop Pay
๐ณ iDEAL
๐ณ Maestro
๐ณ Bancontact
All payments are secure and encrypted. Your banking data is never stored on our site.
Right of withdrawal
Return window14 days after receipt
Return feesFree (label provided after request validation)
Refund timeframe30 days after receiving the return
How to request a return?
1. Submit your request by email or from your customer account within 14 days of receipt. 2. Our team will review and approve your request. 3. A free return label will be sent to you. 4. You send the package back to us. 5. The refund is processed within 30 days if the product received matches what was indicated during the request โ it may be refused otherwise.
Conditions
Product unopened, unusedโ Accepted
Original packaging intactโ Required
Product opened or used (not defective)โ Not accepted
Exchange for another productโ Not offered
Defective or damaged product
If you receive a defective or damaged product, contact us within 14 days with photos. We will send you a free return label and offer you a replacement or a full refund.
Contact us
Returns emailcontact@mykoreanbeauty.eu
Shipping
Contact us immediately at contact@mykoreanbeauty.eu. If your order has not yet been prepared, we can cancel or modify it. Once shipped, we can no longer intervene.
Send us an email as soon as possible with your order number and the correct address. We will do our best to correct it before shipping.
You will receive an email with a tracking number once your package has shipped. Use this number directly on the carrier's website (GLS, DPD, bpost, UPS, or DHL depending on your country).
Take photos of the package and products upon receipt and contact us at contact@mykoreanbeauty.eu within 48 hours. We will find a solution quickly.
If your tracking has not updated for more than 7 business days, please contact us. We will open an investigation with the carrier and offer you a replacement or a refund depending on the result.
Our orders are shipped from Belgium (European Union). Therefore, there are no customs duties for deliveries within the EU. For orders to the United Kingdom, United States, Canada, Australia, or Morocco (non-EU), customs duties and/or local VAT may apply upon receipt, depending on the destination country's legislation.