Return policy
My Korean Beauty ships your orders with care, 5 days a week from Monday to Friday.
⏱ Preparation 3-15 business days
🚚 Delivery 2-3 days (Zone 1)
🎁 Free from €60 (Zone 1)
Zone 1 — Standard delivery · Free from €60
| Country | Delivery | Free from |
|---|---|---|
| 🇧🇪 Belgium Zone 1 | €5.95 | €60 |
| 🇫🇷 France Zone 1 | €5.95 | €60 |
| 🇳🇱 Netherlands Zone 1 | €5.95 | €60 |
| 🇱🇺 Luxembourg Zone 1 | €5.95 | €60 |
| 🇩🇪 Germany Zone 1 | €5.95 | €60 |
| 🇦🇹 Austria Zone 1 | €5.95 | €60 |
| 🇩🇰 Denmark Zone 1 | €5.95 | €60 |
Zone 2 — Remote Europe · Free from €89
| Country | Delivery | Free from |
|---|---|---|
| 🇪🇸 Spain Zone 2 | €9.95 | €89 |
| 🇮🇹 Italy Zone 2 | €9.95 | €89 |
| 🇵🇹 Portugal Zone 2 | €9.95 | €89 |
| 🇸🇪 Sweden Zone 2 | €9.95 | €89 |
| 🇮🇪 Ireland Zone 2 | €9.95 | €89 |
| 🇵🇱 Poland Zone 2 | €9.95 | €89 |
| 🇨🇿 Czech Rep. Zone 2 | €9.95 | €89 |
| 🇷🇴 Romania Zone 2 | €9.95 | €89 |
| 🇭🇺 Hungary Zone 2 | €9.95 | €89 |
| 🇬🇷 Greece Zone 2 | €9.95 | €89 |
| 🇧🇬 Bulgaria Zone 2 | €9.95 | €89 |
| 🇭🇷 Croatia Zone 2 | €9.95 | €89 |
| 🇸🇰 Slovakia Zone 2 | €9.95 | €89 |
| 🇫🇮 Finland Zone 2 | €9.95 | €89 |
| 🇱🇹 Lithuania Zone 2 | €9.95 | €89 |
| 🇱🇻 Latvia Zone 2 | €9.95 | €89 |
| 🇪🇪 Estonia Zone 2 | €9.95 | €89 |
| 🇨🇾 Cyprus Zone 2 | €9.95 | €89 |
| 🇲🇹 Malta Zone 2 | €9.95 | €89 |
United Kingdom · Free from €65
| Country | Delivery | Free from |
|---|---|---|
| 🇬🇧 United Kingdom UK | €18.50 | €65 |
Morocco — Two options · Free from €95
| Option | Delivery | Free from |
|---|---|---|
| 🇲🇦 Morocco — Standard Morocco | €15.99 | €95 |
| 🇲🇦 Morocco — Express Morocco | €22.00 | €95 |
United States, Canada, Australia · Free from €89
| Country | Delivery | Free from |
|---|---|---|
| 🇺🇸 United States Intl. | €24.95 | €89 |
| 🇨🇦 Canada Intl. | €24.95 | €89 |
| 🇦🇺 Australia Intl. | €24.95 | €89 |
Our shipping partners
🚚 GLS
🚚 DPD
🚚 bpost
🚚 UPS
🚚 DHL
The carrier is automatically selected based on your delivery country and availability at the time of shipping.
Preparation time
Orders are generally prepared within 3 to 5 business days. For products currently being restocked, preparation may exceptionally take up to 15 business days.
Transit time
Zone 1 (BE, FR, NL, LU, DE, AT, DK)2 to 3 business days
Zone 2 (rest of Europe)4 to 10 business days
United Kingdom6 to 9 business days
Morocco — Express7 to 16 business days
Morocco — Standard20 to 25 business days
United States, Canada, Australia8 to 25 business days
Order tracking
Confirmation emailImmediately after ordering
Email with tracking numberAs soon as the package ships
Real-time trackingVia the link received by email
Accepted payment methods
💳 Visa
💳 Mastercard
💳 PayPal
📱 Apple Pay
📱 Google Pay
🛍 Shop Pay
💳 iDEAL
💳 Maestro
💳 Bancontact
All payments are secure and encrypted. Your banking data is never stored on our site.
Right of withdrawal
Return window14 days after receipt
Return costsFree (label provided after request validation)
Refund time30 days after receipt of return
How to request a return?
1. Submit your request by email or from your customer account within 14 days of receipt. 2. Our team will review and validate your request. 3. A free return label will be sent to you. 4. Send the package back to us. 5. The refund is processed within 30 days, provided the returned product matches the details submitted in your request — otherwise, it may be refused.
Conditions
Product unopened, unused✓ Accepted
Original packaging intact✓ Required
Product opened or used (not defective)✗ Not accepted
Exchange for another product✗ Not offered
Defective or damaged product
If you receive a defective or damaged product, contact us within 14 days with photos. We will send you a free return label and offer a replacement or a full refund.
Contact us
Returns emailcontact@mykoreanbeauty.eu
Shipping
Contact us immediately at contact@mykoreanbeauty.eu. If your order has not yet been prepared, we can cancel or change it. Once shipped, we are no longer able to intervene.
Send us an email as soon as possible with your order number and the correct address. We will do our best to correct it before shipping.
You will receive an email with a tracking number as soon as your package ships. Use this number directly on the carrier's website (GLS, DPD, bpost, UPS, or DHL depending on your country).
Take photos of the package and the products upon receipt and contact us at contact@mykoreanbeauty.eu within 48 hours. We will find a solution quickly.
If your tracking has not updated for more than 7 business days, contact us. We will open an inquiry with the carrier and offer a reshipment or refund depending on the result.
Our orders are shipped from Belgium (European Union). Therefore, there are no customs fees for deliveries within the EU. For orders to the United Kingdom, United States, Canada, Australia, or Morocco (outside the EU), customs duties and/or local VAT may apply upon receipt, depending on the destination country's legislation.